Return and refund

Return and refund policy

Items on sale are not exchangeable and will not be eligible for a refund.

For any return and refund requests, please contact us by email at bouclardstore@gmail.com to validate your return.

The consumer has a period of fourteen days from receipt of his order to exercise his right of withdrawal, without having to justify his decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25 .

Once the return has been validated, you must return (at your expense) your package to the following address:

bouclard

10 rue Peyras 

31000 Toulouse - FRANCE

Refund within 10 days

ALMA (Payment in 2x; 3x):

Payment in installments with Alma

Payment by installments/deferred payments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Amount of purchases

  • P2X: Only purchases between €150 and €2,000 are eligible for payment with Alma.
  • P3X: Only purchases between €150 and €2,000 are eligible for payment with Alma.

Costs

By paying in installments with Alma, the customer does not pay any fees.

Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.

Termination

Any termination of the General Terms and Conditions which bind the Seller and the customer, results in the termination of the General Terms and Conditions between Alma and the customer.

In the event of a dispute with the Alma company, you have the option of appealing to the AFEPAME consumer mediator .

-

Promotional items are not exchangeable and will not be eligible for a refund.

Please contact us by email bouclardstore@gmail.com in order to validate your return within 14 days after receiving your order.

Once the return has been validated, you will have to return your package (by our own) at the following address:

bouclard

10 rue Peyras 

31000 Toulouse - FRANCE

Refund within 10 days.